Netherlands diplomatic mission in South Sudan
Dutch Embassy in Juba, South Sudan
Find the official address, telephone number and contact information for the Dutch Embassy in Juba. Learn which consular services are available in South Sudan and where to apply for Dutch passports, identity cards and visas.
Contact
Dutch Embassy in Juba: Contact Details
Opposite New Sudan Palace Hotel
Juba
South Sudan
Important: the Dutch Embassy in Juba does not operate a regular consular department. Dutch passport and identity card applications cannot be submitted in Juba. Certain emergency documents and consular certificates can be arranged through the embassy by contacting the appropriate department first.
Location
Where Is the Dutch Embassy in Juba?
The Dutch Embassy is located on Airport Drive, opposite the New Sudan Palace Hotel, in Juba, South Sudan.
Juba is the capital of South Sudan and the country’s principal administrative and diplomatic centre.
Planning your visit
The embassy does not publish general opening hours for a regular consular counter.
Contact the embassy before travelling to confirm whether your request can be handled in Juba and whether personal attendance is required.
Choosing the correct location
For a standard Dutch passport or identity card application, you must travel to an authorised application location outside South Sudan, such as the Dutch Embassy in Nairobi or Kampala.
Regular Schengen visa applications also take place outside South Sudan, at authorised locations in Ethiopia, Kenya or Uganda.
Before travelling: confirm the correct application country and obtain any appointment and travel documentation required. Do not assume that the embassy in Juba can process all consular requests.
Diplomatic representation
About the Dutch Embassy in Juba
The Dutch Embassy in Juba represents the Kingdom of the Netherlands in South Sudan.
It maintains diplomatic relations with the South Sudanese authorities and supports engagement on international cooperation, humanitarian affairs, development and political matters.
The embassy also serves as an official point of contact for Dutch nationals requiring assistance while in South Sudan.
A diplomatic mission without a regular consular department
Unlike many Dutch embassies in neighbouring countries, the embassy in Juba does not have a regular consular department.
Consequently, standard applications for Dutch passports and identity cards, as well as most visa applications, are handled outside South Sudan.
Selected services remain available
Although the embassy has no regular consular department, NetherlandsWorldwide provides procedures for certain services in Juba.
These include emergency travel documents, selected consular certificates and proof-of-life appointments.
The applicable procedure depends on the service requested.
Consular services
Consular Services Available Through the Dutch Embassy in Juba
The embassy offers a limited range of consular services. Several requests can be initiated by email, while other services require appointments in neighbouring countries.
Emergency Travel Documents
Dutch nationals who urgently need a temporary travel document can contact the embassy in Juba by email.
Consular Certificates
Eligible applicants can request certain statements concerning civil status, marriage eligibility and residence.
Proof of Life
Applicants who need a proof-of-life certificate can arrange an appointment using the embassy’s designated email address.
Emergency travel documents
If your Dutch passport or identity card has been lost or stolen and urgent travel is necessary, you may be eligible for an emergency travel document.
Request an appointment by emailing jba-ca@minbuza.nl.
Explain your circumstances and provide the information requested by the embassy.
Depending on your situation, the Dutch authorities may issue an emergency passport or laissez-passer.
Certificate of marital status
Eligible applicants can request a certificate concerning their marital status by emailing jba-ca@minbuza.nl.
An initial in-person appointment is not required to submit the email request.
Certificate of legal capacity to marry
A certificate of legal capacity to marry can also be requested by email.
The embassy will explain any required documents relating to your nationality and civil status.
Certificate of residence
If you need a certificate confirming your residence, contact jba-ca@minbuza.nl.
The request can be initiated by email without arranging an initial in-person appointment.
Proof-of-life certificate
If a pension provider or another organisation requires a proof-of-life certificate, request an appointment by emailing jba-az@minbuza.nl.
Follow the embassy’s instructions regarding personal attendance and identification.
Certificate of Dutch nationality
The application procedure for a certificate of Dutch nationality depends on your personal circumstances and nationality history.
Consult NetherlandsWorldwide to find out whether you are eligible and which application procedure applies.
Caribbean Carpet Programme
Eligible companies or organisations can submit the completed Caribbean Carpet Programme registration form by email to jba-ca@minbuza.nl.
Services not available at the embassy
The embassy in Juba does not accept ordinary Dutch passport or identity card applications.
Regular Schengen visa applications, MVV visa sticker appointments and the basic civic integration examination abroad must also be arranged outside South Sudan.
Important: Juba has no regular consular counter, but selected services can be arranged individually. Always use the official instructions for your particular request.
Travel documents
Applying for a Dutch Passport or ID Card from South Sudan
Dutch citizens living in South Sudan cannot apply for an ordinary Dutch passport or identity card at the embassy in Juba.
NetherlandsWorldwide directs applicants to authorised locations in Kenya or Uganda.
1. Prepare Your Documents
Create a personal passport or identity card checklist and gather the required supporting documents.
2. Choose an Embassy
Make an online appointment at the Dutch Embassy in Nairobi, Kenya, or Kampala, Uganda.
3. Attend Your Appointment
Travel to the selected application location with your identification, signed application form and required original documents.
Dutch Embassy in Nairobi
Nairobi is an authorised location for Dutch passport and identity card applications by residents of South Sudan.
Book an online appointment and consult the Kenya-specific document requirements before travelling.
Dutch Embassy in Kampala
Kampala is another authorised application location for residents of South Sudan.
Applicants must book an online appointment and prepare the supporting documents required for their circumstances.
Applying in the Netherlands
Residents of South Sudan may also apply at a participating Dutch border municipality, subject to its appointment procedures and document requirements.
Proof of residence and civil-status records
Applicants may need to provide evidence of lawful residence, nationality and family circumstances.
Birth certificates, marriage certificates and other documents may require legalisation or translation, depending on where they were issued and the purpose for which they are submitted.
Travelling to your application location
Before travelling to Kenya or Uganda, confirm that you can enter the country with your current travel documents.
Arrange an appointment before booking transport and make sure you understand how and where your completed document will be collected.
Emergency travel documents in Juba
If you urgently need to travel because your current Dutch passport or identity card is missing, contact the Dutch Embassy in Juba about an emergency travel document.
This is a separate procedure from applying for an ordinary replacement passport or identity card.
Important: the embassy in Juba cannot process ordinary passport or ID card applications. Use Nairobi, Kampala or another officially authorised location.
Visas and residence
Applying for a Visa for the Netherlands from South Sudan
The correct application procedure depends on the type of visa, your nationality, place of residence and purpose of travel.
Short-stay Schengen visas
Regular Schengen visa applications for the Netherlands cannot be submitted in South Sudan.
NetherlandsWorldwide directs eligible applicants to authorised visa application locations in Ethiopia, Kenya or Uganda.
1. Check Requirements
Confirm whether you require a Schengen visa and whether the Netherlands is responsible for processing your application.
2. Choose a Country
Review the authorised visa application options in Ethiopia, Kenya or Uganda and check entry requirements.
3. Book Your Appointment
Make an appointment with the appropriate VFS Global visa application centre and prepare your documents.
Schengen visa applications in Ethiopia
Eligible residents of South Sudan can use the authorised VFS Global application centre in Ethiopia.
Check the applicable appointment and document requirements before travelling.
Schengen visa applications in Kenya
Nairobi is another authorised application location for eligible residents of South Sudan.
Applications are handled through VFS Global rather than the Dutch Embassy in Juba.
Schengen visa applications in Uganda
Eligible applicants may also use the authorised VFS Global centre in Uganda.
Always check the centre’s requirements and whether your application can be accepted there.
MVV visa stickers
If the Dutch Immigration and Naturalisation Service (IND) has approved your residence application, you may need an MVV visa sticker.
Residents of South Sudan can apply for an MVV sticker at the Dutch Embassy in Nairobi or Kampala, provided the IND approval letter authorises the selected location.
Book an online appointment with the appropriate embassy.
Caribbean visas
Eligible short-stay and long-stay Caribbean visa applicants are directed to VFS Global in Kenya or Uganda.
Airport transit visas
Residents of South Sudan who require an airport transit visa for the Netherlands can apply at an authorised VFS Global centre in Ethiopia, Kenya or Uganda.
Entry visas
If your Dutch residence permit has been lost, stolen or expired while you are in South Sudan, you may require an entry visa to return to the Netherlands.
The official procedure directs eligible applicants to VFS Global in Kenya or the Dutch Embassy in Uganda.
Basic civic integration examination abroad
The basic civic integration examination abroad is not offered at the Dutch Embassy in Juba.
Applicants in South Sudan can arrange the examination at the Dutch Embassy in Nairobi.
Request an appointment by emailing nai-ca@minbuza.nl.
Important: regular Schengen visa applications are not accepted in South Sudan. MVV, Caribbean visa, transit visa and entry visa procedures may use different application countries and locations.
Appointments
How to Arrange Consular Services in South Sudan
Because the embassy in Juba has no regular consular department, there is no general online appointment system for all consular services at this location.
The correct procedure depends on what you need.
Email the Embassy in Juba
For emergency travel documents and selected consular requests, contact jba-ca@minbuza.nl.
Book in Kenya or Uganda
For ordinary Dutch passports and identity cards, book an online appointment in Nairobi or Kampala.
Visa Applications Abroad
For a regular Schengen visa, use an authorised application centre in Ethiopia, Kenya or Uganda.
Emergency travel document appointments
Request an appointment at the Dutch Embassy in Juba by emailing jba-ca@minbuza.nl.
Consular certificates by email
Certificates of marital status, legal capacity to marry and residence can be requested by email through jba-ca@minbuza.nl.
No initial in-person appointment is required to send these requests.
Proof-of-life appointments
For a proof-of-life certificate, email jba-az@minbuza.nl to arrange an appointment.
Passport and identity card appointments
Use the official online appointment procedure for the Dutch Embassy in Nairobi or Kampala.
Prepare a personal document checklist before booking and confirm which supporting documents apply to your residence in South Sudan.
Visa appointments
For short-stay Schengen visas, choose an authorised application centre in Ethiopia, Kenya or Uganda.
For an MVV visa sticker, check the application location named in your IND approval letter.
Before travelling to another country
If your application requires travel outside South Sudan, check whether you need a visa or other entry permission for the destination country.
Also confirm that your appointment is available before booking transport or accommodation.
Before your visit
Before Contacting or Visiting the Dutch Embassy in Juba
Identify the Correct Service
Confirm whether your request can be handled in Juba or requires an application in another country.
Contact the Embassy First
For a service available in Juba, use the designated email address and follow the instructions you receive.
Prepare Your Documents
Gather identification, application forms and any supporting records required for your specific request.
Consular opening hours
The embassy does not publish regular consular counter opening hours because it has no regular consular department.
For an eligible service, make arrangements directly with the embassy before visiting.
Payment for consular services
For eligible consular services provided in Juba, payment is accepted in cash.
According to the official fee guidance, you can pay in South Sudanese pounds (SSP) or US dollars (USD).
Confirm the current fee and applicable exchange rate before attending.
Public holiday closures
The embassy closes on selected Dutch and South Sudanese public holidays.
Check the official embassy contact page for the current list of closure dates.
Emergency consular assistance
Dutch nationals who need urgent consular assistance in South Sudan can contact NetherlandsWorldwide 24 hours a day.
Emergency assistance: call +31 247 247 247. WhatsApp support is available on +31 857 737 400. Do not send sensitive identification documents through WhatsApp. If you are in immediate danger, contact the local emergency services first.
Frequently asked questions
Dutch Embassy in Juba: FAQ
Where is the Dutch Embassy in Juba?
The embassy is located on Airport Drive, opposite the New Sudan Palace Hotel, in Juba, South Sudan.
What is the telephone number of the Dutch Embassy in Juba?
You can call +211 912 120 132. NetherlandsWorldwide is also available on +31 247 247 247.
Does the Dutch Embassy in Juba have a consular department?
No. The embassy has no regular consular department. However, selected services, including emergency travel documents and certain certificates, can be arranged through the embassy.
Can I apply for a Dutch passport or identity card in Juba?
No. Dutch nationals living in South Sudan can apply at an authorised location abroad, such as the Dutch Embassy in Nairobi or Kampala.
Can the embassy issue an emergency travel document?
Under the applicable conditions, the embassy can assist with emergency travel documents. Email jba-ca@minbuza.nl for appointment instructions.
Where can I apply for a Schengen visa from South Sudan?
Regular Schengen visa applications cannot be made in South Sudan. Eligible applicants must use authorised locations in Ethiopia, Kenya or Uganda.
Where can I apply for an MVV visa sticker?
Eligible applicants can apply at the Dutch Embassy in Nairobi or Kampala, provided the IND approval letter authorises the selected location.
How can I request a certificate of residence or marital status?
Eligible applicants can request these consular statements by emailing jba-ca@minbuza.nl.
How can I pay for consular services in Juba?
For services provided locally, the official guidance specifies cash payment in South Sudanese pounds or US dollars. Confirm the current fee before attending.
How can Dutch citizens obtain urgent consular assistance in South Sudan?
Contact NetherlandsWorldwide on +31 247 247 247, available 24 hours a day. In immediate danger, contact local emergency services first.
Official information