Dutch Honorary Consulate in Indonesia
Dutch Honorary Consulate in Surabaya
Find official contact information for the Dutch Honorary Consulate in Surabaya, Indonesia, including Honorary Consul Lily Jessica Tjokrosetio, the office address, telephone number, opening hours and guidance on Dutch passports, identity cards and emergency consular assistance.
Contact
Dutch Honorary Consulate in Surabaya – Contact Details
Unit 2818 (28th Floor)
Jl. Mayjend Sungkono No. 89
Surabaya 60224
Indonesia
Government contact form for non-consular enquiries
Jakarta 12950
Indonesia
NetherlandsWorldwide – available 24 hours a day
Official Application Guide for Indonesia
Important: the honorary consulate is not a regular application location for Dutch passports, identity cards or visas. The official contact form is for non-consular enquiries. Formal applications must follow the relevant NetherlandsWorldwide procedures.
Location
Dutch Honorary Consulate Location in Surabaya
The Netherlands maintains honorary consular representation in Surabaya, the capital of East Java and one of Indonesia’s major urban and commercial centres.
Surabaya is an important location for manufacturing, logistics, maritime transport, higher education and international trade.
The official Dutch government listing identifies the honorary consulate’s office at:
Skyloft Soho Ciputra World
Unit 2818 (28th Floor)
Jl. Mayjend Sungkono No. 89
Surabaya 60224
Indonesia
The address is situated in the Ciputra World complex on Jalan Mayjend Sungkono, an important road in western Surabaya.
Finding the Honorary Consulate
The official listing identifies the office as Unit 2818 on the 28th floor of Skyloft Soho Ciputra World.
Visitors should confirm their meeting before travelling, including any building access instructions and the appropriate entrance or reception arrangements.
Although regular opening hours are published, these should not be interpreted as a guarantee that walk-in visitors or official document applications will be accepted.
Before visiting: contact the honorary consulate by telephone or through its official contact channel to confirm the purpose and arrangements of your visit. A precise location map is not reproduced here.
Surabaya and East Java
Surabaya is a major gateway for eastern Java and surrounding parts of Indonesia.
Its transport networks, industrial base and commercial activities connect the region with national and international markets.
East Java is also home to universities, manufacturing companies, agricultural businesses and research institutions that contribute to regional economic development.
For the latest office information, consult the official Dutch government contact page for Surabaya.
About
About the Dutch Honorary Consulate in Surabaya
Lily Jessica Tjokrosetio serves as the Honorary Consul of the Kingdom of the Netherlands in Surabaya, according to the official Dutch government listing.
Honorary consuls are local representatives within the Dutch diplomatic network. Their activities can involve strengthening economic relationships, maintaining institutional contacts and assisting Dutch nationals in certain circumstances.
The honorary consul complements the work of the Embassy of the Netherlands in Jakarta, which remains responsible for formal consular applications and decisions.
Surabaya and Dutch-Indonesian Relations
Surabaya has a long history as a major port city and commercial centre in Indonesia.
The city’s historical connections with the Netherlands form part of a complex shared past involving trade, colonial rule, conflict and subsequent diplomatic relations.
Today, Dutch-Indonesian cooperation includes economic, educational, cultural and institutional relationships.
The honorary consulate provides a local representative contact in Surabaya for suitable contemporary enquiries involving the Netherlands.
Maritime Trade and Logistics
Surabaya is associated with port activities, freight transport, logistics and manufacturing.
These economic sectors can provide opportunities for cooperation involving Dutch and Indonesian companies and institutions.
The Netherlands has extensive experience in port operations, maritime engineering, logistics technology, water management and sustainable infrastructure.
Potential areas of shared interest include more efficient supply chains, sustainable maritime operations, industrial innovation and technologies supporting international trade.
Specific commercial assistance or introductions should be discussed with the appropriate Dutch diplomatic or business-support representative.
Industry, Technology and Education
East Java has a diverse industrial economy, including manufacturing, processing industries and business services.
Surabaya is also an important educational centre, with universities and other institutions active in engineering, technology, medicine, business and social sciences.
These activities may provide a setting for cooperation between Indonesian and Dutch companies, universities and research organisations.
Possible fields include sustainable manufacturing, environmental technology, energy efficiency, agricultural innovation and applied research.
Historical and Cultural Connections
Surabaya is closely associated with important events in Indonesian history, including the struggle for independence.
The city also contains historical sites and cemeteries associated with the period of Dutch colonial rule and the Second World War.
Official Dutch commemorative events have taken place at the Kembang Kuning Netherlands War Cemetery, with participation by the honorary consul.
These activities represent one aspect of the broader historical, cultural and community relationships involving the Netherlands and Surabaya.
Honorary Consulate and Business Support Office
Surabaya also hosts a Netherlands Business Support Office, known as NBSO Surabaya.
The NBSO supports suitable business-related activities, while the honorary consulate provides local honorary representation within the wider Dutch network.
These are separate organisations with different responsibilities.
Neither should be confused with the Embassy of the Netherlands in Jakarta or with a visa application centre.
Consular Services
Dutch Passport, Identity Card and Consular Services in Surabaya
The Dutch Honorary Consulate in Surabaya does not provide routine passport or identity card application services and is not authorised to issue Schengen visas.
Dutch nationals living in Surabaya or elsewhere in East Java should follow the official Indonesia-specific procedures.
Dutch Passports and Identity Cards
Applications can be submitted at the Embassy of the Netherlands in Jakarta by appointment. Each applicant must attend in person.
Emergency Consular Assistance
The honorary consul may provide appropriate local assistance in coordination with the embassy. Emergency travel documents require the authorised embassy procedure.
Schengen Visa Applications
VFS Global operates an authorised Schengen visa application centre in Surabaya. This is separate from the honorary consulate.
Applying for a Dutch Passport or Identity Card in Indonesia
If you live in Surabaya and need a Dutch passport or identity card, start with the official NetherlandsWorldwide application guide for Indonesia.
Create a personal checklist for your circumstances. Each application requires its own checklist, including applications for children.
The checklist identifies the required application forms, identity documents and supporting records.
Prepare all documents before booking an appointment.
Proof of Legal Residence in Indonesia
Applicants must demonstrate that they are legally resident in Indonesia.
The official Indonesia procedure accepts suitable evidence such as:
- A valid visa accompanied by the necessary supporting documents.
- A valid Indonesian residence permit.
- For applicants who also hold Indonesian nationality, a valid Indonesian passport or identity card.
For a child’s first Dutch passport or identity card, the birth certificate can be used as proof of legal residence under the published conditions.
Follow the personal checklist to determine which evidence is required.
Legalisation of Indonesian Documents
Indonesian birth certificates and marriage certificates used for the Dutch passport or identity card application procedure must be legalised.
NetherlandsWorldwide provides specific instructions for legalising documents issued in Indonesia.
Documents issued in another country may be subject to different requirements.
Check the relevant procedure before arranging legalisation or obtaining replacement certificates.
Translation Requirements
Documents written in Dutch, English, German or French can be submitted without translation solely on account of their language.
Supporting documents written in Bahasa Indonesia should be translated by a sworn translator.
If the original document requires legalisation, make sure that the legalised document and translation meet the checklist requirements.
Residents of Surabaya should prepare these documents before travelling to Jakarta.
Booking a Passport Appointment in Jakarta
After gathering the required documents, book an appointment at the Embassy of the Netherlands in Jakarta.
If you are applying for both a passport and an identity card, book separate appointments.
Every applicant must attend in person, including children.
Applicants living in Surabaya should confirm an embassy appointment before making travel arrangements.
Eligible Dutch nationals living abroad may also apply through a participating border municipality in the Netherlands.
What to Bring to Your Appointment
The personal checklist determines the exact documents required. These may include:
- A completed, printed and signed passport or identity card application form.
- The printed personal document checklist.
- All relevant Dutch and foreign passports and identity cards, including expired documents.
- Acceptable evidence of legal residence in Indonesia.
- Required birth, marriage or other civil-status documents.
- Legalised records and sworn translations where applicable.
- Parental or guardian consent documents where required.
- A passport photograph meeting Dutch requirements.
Missing documents may prevent the embassy from accepting your application.
Applications for Children
Every child must attend the passport or identity card application appointment in person.
Parental or guardian consent requirements may apply to passport applications for children under 18 and identity card applications for children under 12.
If a required parent or guardian cannot attend, a signed consent declaration and a dated, signed copy of that person’s passport or identity card may be necessary.
Check your child’s personal checklist before the appointment.
Keeping Your Existing Passport
Applicants who need their current passport or identity card while the replacement is being processed may be able to retain it temporarily.
If you collect the new document in person, the old one must be handed in at collection.
If a new passport is being delivered, the old passport must first be sent to the embassy before the replacement can be dispatched.
If your existing passport contains a valid visa or residence permit, inform embassy staff about the relevant pages.
Collecting a New Passport or Identity Card
The embassy sends an email when your new passport or identity card is ready.
The official document collection period at the Embassy of the Netherlands in Jakarta is:
- Monday to Friday: 13:00–14:00.
No additional collection appointment is required, but check embassy closure dates before travelling.
The new document must be collected or arranged for delivery within three months of notification. Otherwise, it will be destroyed.
Postal Delivery of Dutch Passports to Surabaya
The official Indonesia procedure allows a new Dutch passport to be delivered to an applicant under the published conditions.
The postage charge is the equivalent of EUR 35 in Indonesian rupiah, determined using the exchange rate applicable when the application is submitted.
The postage must be paid during the application process.
A new Dutch identity card normally cannot be delivered by post. Confirm the collection arrangements when applying.
For eligible applicants in Surabaya, passport delivery can potentially avoid a separate trip to Jakarta for collection.
Important: the honorary consulate in Surabaya does not accept routine passport or identity card applications. Use the authorised application location in Jakarta or another eligible location, and follow the official Indonesia application guide.
Schengen Visa Applications in Surabaya
NetherlandsWorldwide identifies Surabaya as one of the Indonesian cities where applicants can use a VFS Global application centre for Schengen visas.
This service is independent of the Dutch honorary consulate and follows the VFS Global appointment and documentation requirements.
Applicants should first check whether a visa is required and whether the Netherlands is the correct country through which to apply.
Consult the official Schengen visa application instructions for Indonesia before making an appointment.
Appointments
Appointments and Emergency Consular Assistance in Surabaya
For suitable local representative or non-consular enquiries, contact Honorary Consul Lily Jessica Tjokrosetio using the officially published telephone number or email address.
The government lists regular office opening hours, but visitors should confirm the availability of an in-person meeting before travelling.
Honorary Consul Enquiries
Use the official government contact page for appropriate local representation, business and institutional enquiries.
Passport and ID Card Appointments
Prepare your personal checklist and arrange a formal passport or identity card application appointment at the embassy in Jakarta.
Emergency Travel Documents
Follow the official government procedure if your Dutch passport or identity card has been lost or stolen and urgent travel is necessary.
Emergency Assistance for Dutch Nationals in Surabaya
Honorary consuls can form an important local link between Dutch citizens and the responsible diplomatic mission during serious incidents abroad.
In situations involving hospitalisation, accidents or other consular difficulties, the honorary consul may be able to assist within the scope of the position and in coordination with the embassy.
For urgent Dutch consular assistance, contact NetherlandsWorldwide at +31 247 247 247, available 24 hours a day.
For immediate medical, police or safety emergencies, contact the appropriate Indonesian emergency services.
Lost or Stolen Dutch Passport in Surabaya
If your Dutch passport or identity card is lost or stolen in Surabaya or elsewhere in East Java, determine whether you need an emergency travel document for your planned journey.
Contact your airline or other transport provider to check which identification and travel documents are required.
If an emergency travel document is necessary, follow the official NetherlandsWorldwide procedure for Indonesia.
Documents for an Emergency Application
Depending on the circumstances, the embassy requires:
- A completed, printed and signed passport application form.
- A completed declaration concerning a missing travel document or Dutch identity card (C2 form).
- Evidence that the planned journey cannot be postponed.
- A photograph or scan of the missing document, if available.
- Other available identity documents or copies.
- Two passport photographs meeting Dutch requirements.
- Parental or guardian consent documents when required for a minor.
If no copy of the missing document is available, supply the identifying details requested by the embassy, including the holder’s name, date of birth, issuing authority and document issue date.
Submitting an Emergency Travel Document Request
The official procedure instructs applicants to send the required documents together to the Dutch embassy in Jakarta.
Email the documents to:
Include your current location, a telephone number where you can be reached and the exact details of your planned journey.
Attach the files directly to the email. The embassy cannot open external cloud-storage links for this procedure.
The embassy usually responds within three business days after reviewing the submitted documents. Additional information may be required.
Emergency travel document applications are not processed during weekend embassy closures.
Emergency Appointment and Document Type
After reviewing the application, the embassy will explain when and where the applicant must attend in person.
The embassy determines whether a laissez-passer or passport is appropriate for the journey.
Applicants cannot choose the type of emergency travel document themselves.
Under the published Indonesia procedure, laissez-passers are usually ready within three business days and passports within ten business days.
These periods are indicative and are not guaranteed.
A Dutch passport or identity card officially reported lost or stolen becomes invalid even if it is later recovered.
Urgent consular assistance: contact NetherlandsWorldwide at +31 247 247 247. For emergency Dutch travel documents, email the embassy in Jakarta at jak-ca@minbuza.nl and follow its instructions.
Local Representation
Dutch Honorary Consular Representation in Surabaya and East Java
The Dutch government officially identifies Surabaya as an honorary consular location in Indonesia.
The honorary consul operates within the broader Dutch diplomatic network and provides a local representative contact in one of Indonesia’s major economic regions.
Surabaya
The official location of Honorary Consul Lily Jessica Tjokrosetio and a major commercial, industrial and educational centre in Indonesia.
East Java
The Indonesian province containing Surabaya, with extensive manufacturing, agricultural, transport and business activities.
Embassy in Jakarta
The diplomatic mission responsible for Dutch passport and identity card applications, emergency travel documents and other formal consular services in Indonesia.
Geographic Responsibility
The official individual contact page identifies Surabaya as the location of the honorary consul.
It does not specify a complete formal consular district defining all municipalities, regencies or neighbouring provinces for which the honorary consul is responsible.
Surabaya’s location in East Java should therefore not be interpreted as automatic confirmation of jurisdiction over the entire province.
People seeking assistance from another part of Indonesia should confirm the appropriate Dutch government contact.
Consular and Economic Representation
The honorary consul may support suitable local relationships and provide assistance in certain circumstances.
The Netherlands Business Support Office in Surabaya is a separate organisation specialising in business-related support.
The embassy in Jakarta remains responsible for formal consular decisions and authorised passport and identity card procedures.
Before You Visit
What to Know Before Visiting the Dutch Honorary Consulate in Surabaya
Confirm Office Arrangements
The official address is Unit 2818 on the 28th floor of Skyloft Soho Ciputra World. Confirm your meeting and building access arrangements in advance.
Check Opening Hours
The published hours are Monday to Thursday, 08:00–16:00, and Friday, 08:00–14:00. Check for holiday closures or changes before travelling.
Use the Correct Service
Passport and identity card applications are handled by authorised application offices. Schengen visa applications follow the separate VFS Global procedure.
For Residents of Surabaya
If you need a Dutch passport or identity card, prepare the application documents and arrange an embassy appointment in Jakarta.
Check Indonesian residence evidence, legalisation requirements and translations before travelling.
Eligible applicants may be able to arrange passport delivery after submitting an application.
For Business and Institutional Enquiries
Explain the purpose of your enquiry when contacting the honorary consul.
Business requests may be better directed to the Netherlands Business Support Office where appropriate.
Any meeting or representative assistance should be confirmed in advance.
For Emergencies
If you lose your Dutch passport or identity card while staying in Surabaya, follow the official emergency travel document procedure.
Keep secure copies of essential identity documents and your itinerary so you can provide the necessary information.
Do not assume that an honorary consular office can issue an emergency passport without embassy authorisation.
Frequently Asked Questions
Dutch Honorary Consulate in Surabaya – FAQ
Is there a Dutch Honorary Consulate in Surabaya?
Yes. The Dutch government officially lists honorary consular representation in Surabaya, East Java, Indonesia.
Who is the Dutch Honorary Consul in Surabaya?
Lily Jessica Tjokrosetio is the honorary consul named on the official Dutch government website.
What is the address of the Dutch Honorary Consulate in Surabaya?
The official office address is Skyloft Soho Ciputra World, Unit 2818 (28th Floor), Jl. Mayjend Sungkono No. 89, Surabaya 60224, Indonesia.
What is the telephone number of the honorary consulate?
The officially published telephone number is +62 31 99533419.
What is the email address of the Dutch Honorary Consulate in Surabaya?
The official Dutch government network lists surabaya@nlhonoraryconsul.nl. The individual government page also provides an online form for non-consular enquiries.
What are the opening hours of the honorary consulate?
The published hours are Monday to Thursday from 08:00 to 16:00 and Friday from 08:00 to 14:00. Confirm visiting arrangements before travelling.
Can I renew a Dutch passport or identity card at the honorary consulate?
No. Routine Dutch passport and identity card applications are handled by the embassy in Jakarta or another authorised application location.
Can I apply for a Schengen visa in Surabaya?
Yes. NetherlandsWorldwide identifies a VFS Global visa application centre in Surabaya. It is separate from the Dutch honorary consulate and requires the appropriate visa application procedure.
Can my new Dutch passport be delivered to Surabaya?
Under the official Indonesia procedure, passport delivery may be arranged for a postage charge equivalent to EUR 35 in Indonesian rupiah, subject to the conditions. Postal delivery of a new Dutch identity card is normally not possible.
What should I do if my Dutch passport is lost or stolen in Surabaya?
Follow the official emergency travel document procedure for Indonesia. Send the required documents to jak-ca@minbuza.nl. For urgent consular assistance, contact NetherlandsWorldwide at +31 247 247 247.